Met a friend for lunch Tuesday while attending a conference in Austin.
He kindly let me check my roller bag to his room at the conference hotel so I wouldn’t have to schlep it.
After lunch I had a couple work calls. Last one finished up right before I had to leave for the airport.
Perfect timing.
Called an Uber.
Traffic to the airport was starting to choke a bit, but I’d left myself plenty of time.
Thirty minutes into my ride, just as we were pulling into the exit for Departing Flights, I got the sickest feeling in my the pit of my stomach …
… accompanied by the biggest Oh Shit moment.
Sheepishly I asked the driver, “Um, excuse me … Did I put a bag in the trunk?”
He eyed me quizzically in the rear view mirror.
Shook his head no.
“No bag,” he said.
I forgot to retrieve my checked bag before leaving for the airport.
Yep, I did that.
As an onset of panic claimed my extremities, I asked the driver if he could return me to the hotel.
Shook his head no again.
He’d already accepted another fare.
I didn’t have time to ride back and get my luggage myself, anyway.
So he dropped my bagless ass off at the curb.
I thought for a second.
Looked up the hotel.
Realized that, not only had I not stayed at the hotel, the bag was in my friend’s name, not mine.
Got bounced around until they connected me to the service manager, Clarissa.
I explained my situation, trying to sound as un-sketchy as possible while completely freaking the eff out.
She thought for a second, before suggesting I try calling another Uber to the hotel to ‘just’ pick up my bag and bring it to me at the airport.
“Can you do that?” I asked.
Through the phone I could almost hear her shrugging her shoulders in “Uh … beats me?” uncertainty.
So I hung up and tried calling an Uber to the hotel to pick up my bag.
The app asked me to double confirm myself as the passenger, since it could tell my phone was, um, already at the airport.
I lied and confirmed that the ride was indeed for me, since there wasn’t an option for “You’re not going to believe how large of an idiot I am.”
Surprisingly.
I immediately called Clarissa back to give her the name of my driver (Daimir), his make and model (black Chevy Traverse) and his arrival time (5 minutes).

“Ooh. Let me run to the front desk to get your bag. Then I’ll take it down to valet and explain the situation to them,” she said, suggesting I also give the driver a heads up on what to expect … before he arrived.
In the app I could see Daimir’s progress to the hotel.
I waited until he got close-ish (out of fear my unusual request might make his skittish) before I messaged him (Daimir prefers messages, according to the app) to let him know he’ll be scooping up just, you know, a bag.
I hit send and prayed.
Watched the dancing dots … indicating he was messaging me back.
Held my breath.
“I got you,” he said.
Exhale.
My flight was scheduled to leave at 5:50 p.m.
It was on-time.
Of course it was.
Made me shake my head since all three of the family’s Sunday flights from Orlando (me to Austin, Karry & Peter to Pittsburgh and Emma back to Philly) got totally hosed. Em’s got canceled and re-booked for the next morning, while the rest of us arrived hours after we were supposed to.
Meanwhile, Tuesday’s flight?
Runnin’ like goddamn clockwork.
When I ordered the Uber, it showed an arrival time of 5:12 p.m. … which felt like just enough time for get through security and find my gate.
Then Daimir’s arrival time started dancing.
Rush hour.
Holding my fate in my hands, I watched helplessly as time began to slip.
5:17.
5:21.
5:27.
5:30.

It, along with the pit in my stomach, bottommed out at 5:32 … when I walked over to the Southwest Help Desk near baggage claim.
Explained my situation … asked when the doors close on a 5:50 p.m. flight.
First person said, “15 minutes before.”
My heart sank.
But then she said, “Let me double-check with the boss,” and turned to the person at the next kiosk.
“Doors close 10 minutes before departure.”
First person did the math for me.
“So, 5:40 …,” she said, and then, smiling, added … “So you’re saying there’s a chance.”
Cracked herself up with that one.
I refreshed the app … Daimir’s arrival hovered at 5:31 p.m. … which would give me 9 minutes to make it through the security and find my gate.
I messaged Daimir with my flight info, said I’d be waiting at the curb. “Too much excitement! (ha),” I texted.
“I got you,” he reaffirmed.
I hiked over to the TSA Pre-Check entrance, asked the agent where Gate 12 was in relation to security.
“Other end of the terminal.”
Of course it was.
I can’t begin to describe how excruciating it was to watch my fragile fate fluctuate while stress-watching Daimir’s real-time progress.
He was still 15 minutes out when I knew I had to occupy my mind somehow.
Cracked open the New York Times on my phone … randomly scrolled to an interview .. discussing the premise that over the past few decades, social media has exacerbated the erosion in society, particularly among youth, of anything approaching a shared moral order.
At one point in the interview … the subject said that, while imperfect, systems like religion provide value in the form of a shared moral order or system.
The absence of such shared systems, the interviewee said, can result in an untethered, individualistic, self-oriented society, which can then become a breeding ground for fear, anxiety and aloneness.
It was an INTOITW moment for me. (“I never thought of it that way.”)
Fearful, anxious and alone, I clicked out of the article before I got to the end of the interview. Candidly, I was afraid to learn of the expert’s predictions for our future … since me and my bag’s prospects of making it home were being held together by the frayed tether of a shared moral order.
I checked Daimir’s progress … saw he’d messaged me.
He asked me to provide a specific landmark so he could bullseye my precise location.
Thoughtful, I thought.
I snapped a pic of the overhead sign I’d be standing under, said to look for the skinny guy in glasses wearing a black, short-sleeved t-shirt hopping up and down trying in vain to hold his shit together.
“Got it,” he replied.
“Doing the best I can,” he added. “Traffic is so bad! [ha]”
The [ha] meant everything.
For the record, my world is duct-taped together by such tiny gestures of humanity.
His arrival time ebbed back a bit to 5:27.
“Go Daimir!” I rooted in my head.
When his arrival dwindled under a minute, I looked up from my phone … and started scouting the glut of arriving cars dropping off.
When I caught sight of a black Chevy Traverse, I initiated pretty much the dictionary definition of “gesticulating.”
When the car got close enough for me to register the windshield, I could see Daimir already waving recognition to me.
At precisely 5:27 … he eased the Traverse to the curb, hopped out the driver’s seat and met me at the back so he could lift my bag out for me.
“Daimir, I would give you the biggest hug right now … but I gotta run.”
“I got you,” he smiled back.
Dashed inside with my roller to the pre-check line. Asked a couple nice ladies if they minded if I went ahead of them, gave them the short version of my circumstance.
After throwing my bags on the belt, I turned and asked their names.
“Tessa.”
“Cara.”
I repeated their names back to them … thanked them for being awesome and promised I would pay their kindness forward.
After passing through the security arch, I looked back to see the TSA agent responsible for scanning just as he began eyeballing my bags.
Dude was thorough.
A genuine credit to his profession, I tell ya.
He screen was angled such that I could see what he was seeing. He paused the belt for both my roller and my backpack.
Kept switching between the views …
Up.
Down.
From the side.
The other side.
Zoomed in.
Back out.
Back in again.
Doing the phuck out of his job … while I’m on the verge of an embolism.
5:31 tumbled to 5:32.
I start jumping up and down … a by-product of volcanic stress and the practical desire to stretch out my legs for my forthcoming roller bag 400 meter sprint.
When I realized I was suddenly Jumpy Guy Going Through Security.
Not a good look.
Fortunately, screening guy was so locked in on his monitor to not even register my hyperventilating calisthenics, eventually bestowing his blessing upon my bags, which I snatched from the belt like Olympic relay batons before breaking into my first airport sprint … in decades.
I was reminded that Austin’s Southwest terminal is really well-designed.
Super traveler-friendly.
Lots of hospitality and retail acreage between gates.
Art installations, too … such as the “Interimaginary Departures Gate,” sandwiched right after Gate 14.
It’s meant to provide a smile and a moment of whimsy to anxious travelers … where you can actually print a ticket to destinations like “Narnia,” among 120 fictional locations … while overhead, a speaker announces imminent departures to Hogwarts and Terabithia and the like.
It’s genuinely wonderful.
I’ve cited it often in my work as an exquisite example of context-aware, extraordinary experience design.
And I grenade launched at least a dozen eff bombs at it while cursing it to the depth of Hades for adding an extra 20 meters or so to my mad dash.
[ha]
I was on fumes and audibly wheezing by the time I caught a glimpse of Gate 12 in front of me.
Saw passengers still in line.
Exhaled for the first time since I received Damir’s confirming message.
Looked down at my phone.
5:39.
Found my place and politely wedged myself in, Sweaty-Middle-Aged-Guy-Heavily-Panting-style.
After beeping my ticket, I cracked open the app.
Gave Daimir 5 Stars.
And a tip befitting a life saver.
Called Clarissa back to let her know I made it and to thank her for being awesome.
“I’m so glad you called,” she said. “I was wondering. I’m so glad you made it!”
I promised to pay her kindness forward, too.
Which I had the great honor of doing this morning.
As I did so … I made a point to mention them all by name.
Clarissa.
Daimir.
Tess and Cara.
My friend Tim for letting me check my bag in his name.
I even mentioned thorough TSA screening guy, too.
For taking his job so seriously.
For doing his best to keep us all safe.
I pray blessings upon them all … and everyone who might read this.
For crowd surfing me home on the soft shoulders of their kindness.
A tiny but mighty shared moral order.










